FAQs

Here you'll find the most frequently asked questions and details

What are the working hours of after sales departments (Service & Parts)?

Days

Hours (From – To)

Saturday - Wednesday

8 am - 5pm (Break hour from 1pm to 2pm)

Thursday

8 am - 1 pm

Ramadan: Saturday - Wednesday

10 am - 4 pm

Ramadan: Thursday

10 am - 3 pm
What are the free services that are provided by AMTC for new vehicles?

The Automotive & Machinery Trading Center provides the following free services, provided that the owner brings the vehicle’s warranty booklet:

  1. Change engine oil with mileage less than 2,000 KM for petrol vehicles
  2. Greasing & tightening all vehicle with mileage less than 4,000 KM
On how many Kilometers should the engine oil be changed?
  1. Toyota Oil (SL) between 2,000 KM and 3,000 KM.
  2. Toyota oil (SN) on 4,000 KM.
  3. Lexus Oil on 5,000 KM.

With an obligation to examine the oil quality (viscosity, color) during the period of use because oil consumption depends on the vehicle usage and driving conditions.

What are the items that not covered by the warranty?
  1. Consumable parts.
  2. Misuse.
  3. Any damage due to environment.
  4. Using not recommended oil and fuel.
What are the cases that cancel the vehicle warranty?
  1. Altered mileage.
  2. Any modification for the vehicle or any system in the vehicle.
  3. Pass the warranty period.
  4. Not follow up the recommended maintenance from Toyota.
Do you offer selling cars by installments?

Currently, no. We apologize for the inconvenience.

Do you have road-side assistance service?

Yes, currently, in and around Sana’a.

Do you have collision and body shop service?

Yes, in Asbahi branch - Sana'a.